Account Manager (Sports and Subscriptions)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

 

 

The Role

AXS is seeking an Account Manager to join our team in Las Vegas, NV. The  Account Manager builds and maintains strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities involve developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.

 

What Will You Do?

• Establish productive, professional relationships with key personnel across a diverse portfolio of client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
• Facilitate collaboration among company personnel, including support, business development, and management teams, to achieve account performance goals
• Ensure contract compliance, mitigate risk and drive performance to meet and exceed client and company goals
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel 
• Serve as the lead point of contact for all matters specific to clients within all levels of the client’s organization
• Provide on site support to clients at their request or at events deemed necessary by management
• Advise and educate clients to ensure a complete understanding and best practices of all AXS products
• Work closely with marketing to manage AXS brand activation in partnership with clients
• Understand, maintain and regularly report client health and business objective metrics
• Work closely with business development to identify prospective clients and support in the sales process

What Will You Bring?

• BA/BS Degree (4-year) in Business, Marketing, or a related field
• 2-4 years of related experience in ticketing or live entertainment
• Proficient in using ticketing systems and platforms to facilitate seamless transactions
• Proven experience in account management, or a related field
• Strong interpersonal and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong organizational and project management abilities
• Proficiency in database management and reporting tools
• Demonstrated problem-solving skills and proactive approach to issue resolution

 

Bonus points if You Have

• Familiarity with the entertainment industry and AXS products

 

Pay Scale: $64,539.21- $80,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

 

 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-45-min virtual inte