Senior API Operations Consultant (Virtual)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Overview

The Senior API Operations Consultant position is a professional client interacting position, which focuses on a range of implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of Application Program Interface (API) digital connections with Sun Life and their clients and trading partners.  This position is also responsible for some testing of API connections with clients and trading partners.  The API Operations Consultant requires a high level of independent judgement and decision making throughout the implementation and testing process.

Primary Job Accountabilities/Responsibilities

1. Testing Activities

• Research and resolve complex data exchange issues.
• Test API connections with Trading Partners for new employer groups.
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist

2. Implementation Activities

• Participate with the broker, policyholder, and trading partner on all status calls, including kick off call
• Managing the implementation schedule, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed.
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation.
• Be the point of contact for the broker and policyholder for all feed questions during the implementation.
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.

3.            Client / Partner Facing Activities:

• Work Collaboratively with the DDCoE Team and with assigned Trading Partner’s to help build out partnerships.

Qualifications/Requirements:

Basic Qualifications Required - Experience, Skills, and Knowledge

• 3 years’ experience working with API digital connections between insurance carriers and Benefit Administration platforms.
• Ability to communicate and translate IT requirements to customers.
• Ability to analyze information, prioritize and solve recurring issues.
• Ability to work on multiple projects with designated timelines.
• Ability to develop and manage relationships with Trading Partners
• Working knowledge of Workday.
• Knowledge of API Implementation with clients is required.
• Knowledge of Workday API implementation with clients is required.
• Highly motivated and disciplined.
• Strong attention to details.

Preferred Experience, Skills, and Knowledge

• Bachelor’s degree.
• 3 years’ experience working with API digital connections between insurance carriers and Benefit Administration platforms.
• 4 years’ experience in a client facing position.
• Excellent organization and time management skills
• Critical thinking skills - using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to apply past learning’s to develop long-term solutions.
• Must be an independent thinker - requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Must work efficiently and effectively as a team and identify best practices.
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to be innovative and creative.
• Demonstrated proficiency with PC software, with emphasis on Microsoft Office Suite and web tools for conferencing.

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, m