Operations Associate, MTO, Outward - West Elm

About the Role 

This role oversees the collection of CGI imagery for West Elm’s Made to Order (MTO) upholstery assortment, ensuring every asset is accurate and delivered on time for seasonal launches. This work supports customer confidence in their purchase decisions, ultimately improving conversion, driving sales, and reducing returns. The position also manages timelines and workflows and project manages cross-functional milestones that are critical to delivering a seamless, trustworthy customer experience across channels.

Responsibilities 

• Lead end-to-end management of Made to Order (MTO) CGI imagery for the West Elm brand, ensuring accuracy, consistency, and on-time delivery.

• Project manage cross-functional deadlines related to CGI imagery for Merchandising, Product Development, Design, and eCommerce.

• Align cross-functionally on priorities, timelines, and asset readiness for seasonal launches.

• Coordinate and communicate prioritization of new and revised imagery, proactively tracking status, surfacing risks, and resolving open issues.

• Validate all CGI assets to ensure accurate product representation, including fabric rendering, texture, color accuracy, and design details.

• Oversee the ingestion and organization of imagery within the Digital Asset Management (DAM) library, maintaining version control.

• Review feedback from customers and internal teams, assess callouts, and manage the update process to ensure issues are resolved quickly and thoroughly.

• Maintain seasonal launch calendars, drive team cadence, and ensure all imagery milestones are met on schedule.

• Serve as the subject matter expert for MTO imagery, supporting teams with guidance on standards, workflows, and best practices.

• Conduct routine audits to uphold image quality and data integrity, escalating discrepancies as needed.

• Troubleshoot and resolve seasonal drape import and export errors to ensure accurate image rendering across platforms.

• Create and manage work orders for Room Planner and Sectional Configurator assets, ensuring all configurations deliver a complete and seamless customer experience.

You… 

• Love to collaborate cross functionally

• Have an innate willingness to dig in and contribute with your team 

• Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment 
• Are a true business owner; comfortable with quick decision making and calculated risk taking 
• Think innovation is critical in a business environment and supports others in creative thinking 
• Can oversee granular details and big-picture issues and pride yourself on the quality of your work 
• Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes 

Criteria

• 3+ years of experience in an operational role ideally in eCommerce, Merchandising, or other Retail function

• Strong business acumen, technical skills, and attention to detail

• Comfortable with large sets of data

• Proficient in Excel and Microsoft Suite 

• Strong time management and communication skills

• Experience with cross functional collaboration

• College degree preferred

• This role requires being onsite in the Dumbo Brooklyn office 

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Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance wi