Jobs and Careers

Technical Support Analyst

United Statesfull_timeVerifiedPosted 13 Apr 2026

💰 $60,000/yr($46,000/yr – $60,000/yr)

About the role

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture. Your Role at Relatient The Technical Analyst serves as a key liaison between clients and internal teams, including Interface, Development, Billing/Accounting, Sales, and Onboarding. This role is responsible for managing client inquiries and issues, supporting add-on orders and adjustments, resolving technical errors, and ensuring seamless coordination across departments. The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction and experience. How You’ll Make an Impact:

Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
Resolve client complaints and troubleshoot product issues via phone, email, and support cases
Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
Monitor the support portal and keep clients informed on the status and resolution of their cases
Prioritize incoming requests effectively to meet service level expectations and business needs
Guide clients through solutions, particularly in cases of user error or knowledge gaps
Handle high volumes of calls and support tickets using internal systems and tools
Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
Accurately document and manage call and email records within the support portal
Route or transfer clients to the appropriate internal departments when needed
Escalate high-priority issues to the support team to ensure rapid resolution
Conduct basic issue research and troubleshooting prior to case assignment
Provide web portal training and ongoing support to clients
Communicate case resolution clearly and effectively to clients
Perform other duties as assigned

What You Bring:

Bachelor’s degree in a related field or equivalent experience in lieu of a degree
1+ years of experience in a customer support environment, preferably in a technical support role
Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
Foundational understanding of programming or scripting languages
Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to resolution

What Success Looks Like:

Consistently delivers a high-quality client experience, reflected in strong satisfaction and clear communication
Resolves client issues efficiently and accurately while meeting or exceeding SLAs
Maintains a well-managed support queue with timely updates, proper prioritization, and minimal backlog
Collaborates effectively with cross-functional teams to ensure quick resolution and continuous improvement

Mindset That Matter:We always look for ways to grow and take pride in what we do. You'll thrive here if you:

Act with purpose, focus, and accountability.
Collaborate across teams and communicate clearly.
Keep improving and automate what slows you down.

A Note on Travel:

Traveling up to 5% may be required.

Pay & Perks:The hourly range for this role is $23-$30 per hour. Final compensation depends on experience, skills, and location. Benefits include (US):