Inside Sales Engineer

As an Inside Sales Engineer, you will drive business growth by understanding customer needs, providing technical solutions and effectively articulating the value of our products or services. Your role will be pivotal in effectively communicating technical information to customers and helping to develop and maintain relationships to build trust.

 

What You’ll Do 

• Respond to inbound inquiries via phone, email, and digital channels with prompt and accurate information.
• Provide technical product recommendations based on customer specifications, process requirements, and application details.
• Prepare and follow up on RFQs (requests for quotation) in close coordination with engineering and operations.
• Collaborate with the external sales team, distributors to support project bids, lead qualification, and application support.
• Maintain accurate records in CRM systems, ensuring timely updates on quotes, customer communications, and sales pipeline activities.
• Manage order processing from order entry to shipment coordination, ensuring accuracy and responsiveness.
• Confirm pricing, lead times, and product configurations, interfacing with production planning and product teams.
• Serve as a trusted liaison between customers and internal departments (engineering, product management, manufacturing, quality assurance).
• Proactively handle inquiries related to order status, delivery timelines, documentation requests, and post-sale technical support.
• Investigate and resolve customer complaints or non-conformances in a professional and timely manner.

 

What You’ll Bring

• Bachelor’s degree in engineering (Mechanical, Mechatronics, Chemical, Instrumentation), Applied Sciences, Physics, or a related technical field.
• 5+ years of experience in inside sales, customer service, or technical support, preferably in the instrumentation, process control, or manufacturing industries.
• Familiarity with flow measurement, fluid handling systems, or process automation technologies is highly desirable.
• Proficiency in ERP and CRM platforms (e.g., Salesforce); experience with quoting or order management tools a plus.

 

The Ideal Candidate Will Also Bring 

• Strong written and verbal communication skills, with a customer-first mindset.
• High attention to detail, organizational discipline, and the ability to manage multiple priorities under time-sensitive conditions.

 

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversif