Case Management Senior Associate

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

SAP Job Title: DTC-Case Mgmt NG-Sr Assoc

Band: 04

FLSA Status: Non-Exempt

Job Code: 71001082

Revised Date: 05/10/2023

Job Summary:

The Case Management Senior Associate provides Provide a quality and timely experience for our clients, agents & carriers with each interaction, as well as supporting our internal staff where appropriate. The case management team receives inbound calls from our internal sales agents, and clients to resolve issues and complete the underwriting process.

Key Responsibilities:

• Communicates effectively and professionally with clients, carriers, partners and internal staff members

• Manages all inbound calls which can include assisting the client in completing their application in full, answering questions, or additional customer service task

• Works with escalated clients and help provide a resolution

• Backs up application queue

• Manages a case load, based off carrier, product type, or additional requirements

• Works with the ticket system to resolve agent tickets

• Manages carrier books of business

• Ensures CRM data is current

• Displays a high degree of system acumen, patience, and orientation to detail

• Interacts with various carriers to complete applications and follow up with clients to ensure all necessary documentation has been obtained and transmitted accordingly

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• High School Diploma or GED (Preferred)

• 0-2 years experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Effective verbal and written communication skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently as well as in a team environment

• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions

• Ability to adapt to new situations and learn quickly

• Works well under pressure

• Achieves bonus metrics as provided by reporting supervisor

Notes:

Compensation offered for this role is $38,150.00-$66,162.50 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

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