Business Systems Analyst, Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Business Systems Analyst, Residential and Hospitality Services

Job Profile Title

Business Systems Analyst

Job Description Summary

Residential and Hospitality Services (RHS) is looking for a Business Systems Analyst to enhance the administrative and operational functions of all RHS units. Reporting to the RHS IT Manager, the Business Systems Analyst will manage and maintain the organization’s support systems (such as Salto, StarRez, and custom applications) while developing operational efficiencies. This will involve analyzing functions, evaluating options, making recommendations, and implementing solutions.

In this role, the analyst will serve as the primary resource for supporting Penn’s Residential Security System and its integrations. Collaboration with staff from the Division of Business Services (BSD) IT, the Division of Public Safety (DPS), and Information Systems and Computing (ISC) is essential to meet departmental needs while adhering to University security standards, change management protocols, and established documentation, policies, and procedures.

The successful candidate will participate in meetings with user groups to understand IT needs, author ad hoc reports, perform ongoing analysis, and propose/design IT strategies accordingly. We are seeking a self-driven, collaborative professional with experience in business requirements analysis and recommending enhancements to web-based applications and websites.

Additional responsibilities will include providing secondary support for other RHS systems and ensuring overall compliance related to administration, such as data security and relevant software upgrades.

Job Description

• Provide initial Tier 1 support for Penn’s Residential Security System, becoming the Subject Matter Expert over time.

• Collaborate with BSD IT, DPS, and ISC staff to meet departmental needs while adhering to and complying with best practices for privacy and security standards for student inform