Sr. Front Desk Coordinator
Mac PropertiesAbout the role
Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.
Overall Responsibility:
The Senior Front Desk Coordinator will be responsible for supporting and overseeing front desk operations as well as a resident service associate for the building (maintenance service requests, package retrieval, building access/security, move-ins and outs, management requests and emails) and administrative support.
The Senior Front Desk Coordinator implements and enforces management plans for improved resident satisfaction within the department.
Essential Functions: • Oversees Front Desk operations. Assists the management team with training and development of the other Front Desk staff. • Coaches and mentors, the Front Desk team to deliver prompt and courteous service, with professionalism, integrity, and confidentiality, consistently exceeding industry standards. • Acts as on-call back-up to fill any schedule gaps. • Maintains, and administers emergency key proceduresApply for this role
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