Executive Director, Supplemental Benefits Operations and Account Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

Bring your heart to CVS Health- Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. 

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. 

The Supplemental Benefits and Directed Spend Team at CVS is one of the fastest-growing business units across the enterprise. It is uniquely situated at the center of our retail and healthcare business for external clients.

The Executive Director of Supplemental Benefits Operations and Account Management is responsible for delivering business and client operational efficiency throughout the benefits organization. This role leads a team responsible for delivering exceptional client and member experiences, implementing strategic initiatives, and optimizing processes across various benefits products and lines of business.

The position involves extensive cross-functional collaboration with internal partners and a client-first mentality is essential to progressing new client programs.  This individual will be responsible for leading, developing and coaching a team of 20+ individuals, leading the client management and Benefits Operations teams.

Responsibilities:

• Develops and executes short and long-term vision and strategy for the Supplemental Benefits operations and client teams, aligning operating goals with initiative objectives. 
• Routinely engages senior leaders (ED, VPs) across stakeholder groups to align on recommendations and strategic vision
• P&L management of $1B+ Supplemental Benefits business.  Responsible for budgeting, forecasting and pulling levers to drive both top and bottom-line P&L metrics
• Closely monitors macro and micro trends in the retail benefit environment to evaluate competitive landscape using internal/external data; adjusts strategy and actions accordingly
• Champions innovation by aggressively progressing new ideas and approaches while balancing growth against financial risk and incremental cost to the organization. 
• Deploys consultative approaches across a robust client base, recommending solutions leveraging new and existing assets and capabilities.
• Develops strong, and trusted, relationships with key stakeholders in Marketing, Merchandising, Supply Chain, Store Operations, Benefits, Sales and DDAT 
• Develops strong client relationships to provide the right level of support and continue to grow the business
• Leverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriate
• Vendor management, collaborating and negotiating with manufacturers and vendors ensuring strategies achieve in-year sales and margin goals to promote long-term success and partnership
• Develops the capabilities of direct reports to take on progressively higher levels of responsibility while also establishing and maintaining processes that help ensure colleagues have the skills and tools they need to deliver effectively 
• Develops external and internal networks that support a pipeline of talent

Required Qualifications:

12+ years experience in the following areas:

• Actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.  
• Building relationships leading to growth of market share or portfolio of work
• Leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business. 
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