VP, IT Customer Platforms

Position Summary

The Vice President of Customer Platforms provides both strategic direction and hands-on leadership across the architecture, development, validation, and deployment of scalable digital platforms, customer-facing applications, and core commerce systems. This role drives the adoption of secure code, modern engineering practices, and leads digital transformation at scale within a complex retail environment.

 

Key Responsibilities

• Provide executive leadership for all software development functions, including digital applications, mobile platforms, and eCommerce systems.                                                     
• Define and execute the enterprise software development strategy aligned with business growth, omnichannel retail, and customer experience goals.                                                 
• Lead large, distributed engineering teams responsible for building and supporting high‑availability, cloud‑native systems.                                                  
• Drive digital transformation initiatives, modernizing legacy platforms and accelerating adoption of modern architectures, tools, and practices.                                                         
• Partner closely with Enterprise, Infrastructure, Security, and Business leaders to deliver integrated, end‑to‑end solutions.                                                 
• Establish and enforce secure engineering standards, best practices, and governance across the organization.                                                    
• Build and mentor senior engineering leaders and foster a culture of accountability, innovation, and continuous improvement.                                                       
• Manage budgets, vendor relationships, and third‑party development partners.                                                                                                                                                                                                                                                                                                 

Education and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field coupled with 10+ years’ experience. 
• Deep expertise with AWS and cloud‑native architectures, including scalable, highly available systems.
• Strong knowledge of digital applications, mobile application development, and enterprise eCommerce platforms.
• Broad understanding of modern programming languages and frameworks, including newer languages and paradigms, as well as proficiency in Java.
• Experience with modern development practices such as CI/CD, DevOps, microservices, APIs, and event‑driven architectures.
• Ability to balance hands‑on technical depth with executive‑level strategic leadership                         

Knowledge, Skills, and Abilities:

• Proven experience leading large‑scale software development organizations in a complex, fast‑paced retail or consumer‑focused environment.
• Demonstrated success delivering enterprise digital platforms and customer‑facing systems at scale.
• Strong executive presence with the ability to communicate complex technical concepts to non‑technical stakeholders.
• Track record of driving transformation while maintaining operational stability.
• Experience implementing cloud based (SAAS) 
• POS and Shop Management systems in the automotive services industry is a plus.                                                                                        

Benefits 

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team m