Learning Experience Program Manager

SUMMARY/JOB PURPOSE

This is an exciting opportunity to help us launch and champion the roll-out and management of multiple learning initiatives directly impacting the employee experience. If you excel at strategic planning, organizing, and managing day-to-day operations for a growing learning department, this role is for you! The Learning and Development Coordinator will play a key role in designing, implementing, and overseeing these programs. This position involves collaborating with various departments to assess training needs, creating engaging content, and measuring the effectiveness of learning initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program Evaluation: Design and implement surveys, collect feedback, and analyze performance metrics to continuously enhance program outcomes.

• Stakeholder Communication: Craft and disseminate communications to stakeholders and learners companywide, ensuring clear and effective messaging.

• Systems and Reporting: Lead the development and management of learning dashboard metrics, ensuring accurate and insightful reporting.

• Platform Management: Oversee the day-to-day management of the learning platform, ensuring optimal functionality and proactively troubleshooting issues.

• Program design and development: Participate and contribute ideas to learning design and development.

• Budget Oversight: Develop and track the learning and development budget, monitoring quarterly cash flow and making adjustments as necessary.

• Operational Management: Onboard new vendors, manage contractual documents including MSAs, Work Orders, SOWs, and invoicing, ensuring compliance and efficiency.

• Learning Coordination: Proactively schedule, organize, and coordinate all learning sessions, workshops, and courses, including managing logistics and enrollments.

• Strategic Assessment: Conduct comprehensive needs assessments to identify gaps in competencies and learning, making strategic recommendations to address these gaps.

• Career Development Support: Advise learners on available learning options and career development opportunities.

• Continuous Improvement: Stay current with the latest trends, technologies, and best practices in learning and development, applying this knowledge to enhance programs.

• Additional Responsibilities: Perform other duties as assigned to support the overall success of the learning and development initiatives.

EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:

Education:

• Degree-qualified in Human Resources or equivalent experience working in Learning and Development/HR or related background.

Experience:

• Minimum of two (2) years in an Administrative, Operations, or Learning role.

• Experience working with learning or talent platform.

• Experience building process around calendar management and spreadsheet development in a fast-paced environment.

Knowledge/Skills/Abilities:

• Strong interpersonal, verbal, and written communication skills. Ability to engage and influence others across all levels of the organization.

• Ability to identify areas for process improvement initiatives.

• A self-starter who can prioritize and manage competing deadlines.

• Enthusiasm for learning new concepts and tasks, with a view to improving skills.

• Expert knowledge of MS Office applications including Word, Excel, and Outlook; Microsoft Teams.

• Outstanding organizational skills; detail oriented.

• Ability to independently manage and execute projects to include logistics, scheduling, and tracking of learning experiences.

• Possesses the ability to think and react in a high-energy, fast-paced environment.

#LI-MB1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $115,000 - $164,000 annually. The base pay range may take into account the candidate’s geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate’s geographic region, job-related knowledge, skills, experience and internal equity, among other factors.

In addition to the base salary