Customer Service Representative

Job Summary

CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations. 

  

As part of the CECO Environmental family of brands, Fluid Solutions plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship. 

 

The Customer Service Representative (CSR) is responsible for processing incoming customer orders, quotes and requests for products and information. Establishing and communicating price and availability of products and services. The CSR will possess broad knowledge of the division’s product and service offerings along with their respective markets. The Fluid Handling Customer Service Representative maintains customer satisfaction by providing excellent customer service and administratively supporting the sales organization.

 

Your Responsibilities will be:

• Receives and processes customer orders and requests for quotes
• Handles all telephone and email inquiries related to orders and shipments, price and availability of parts, and communicates additional information as required 
• Analyzes and determines opportunity for cross-sell and up-sell potential
• Assists with identification of and management of Equipment Assets
• Handles customer complaints and inquiries professionally and efficiently; places customers in contact with the proper department when required
• Assists the Inside Sales Manager, Application Engineers, Product Specialists, Regional Sales Managers, Production and other inter-company departments, as required, to meet company goals and objectives
• Develops and maintains working knowledge of CECO Fluid Solutions complete product line
• Operates as the lead point of contact (internal and external) for all Return Goods Authorization (RGA’s), Credit Memos and Cost of Quality order processing
• Liaisons between Scheduling, Shipping, Purchasing, Sales, and Engineering to facilitate order fulfillment issues and updates
• Works to proactively solve customer, product or pricing issues in a timely fashion
• Other job duties as required.

 

 

 

Required Qualifications: 

• Bachelor’s Degree or equivalent experience required
• 2 years Customer Service or Inside Sales experience preferred
• Strong computer knowledge including MS Office applications and CRM management (Salesforce.com)
• Proficient in MS Excel Reporting, required
• Strong verbal and written communication skills
• A proven track record of performing work accurately and thoroughly
• Demonstrated ability to communicate at all levels and with customers and distributors
• Collaboration with different groups to accomplish goals
• Demonstrated ability to excel in fast paced environment encompassing company growth and change

 

 

 

Skills & Abilities:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Computers (non-technical) — Knowledge of software, including applications and programming.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to c