Network Implementation Manager

Key Responsibilities 

 

People Management & Team Development 

• Directly manage a team of Network Implementation Engineers across project delivery lifecycle; set clear performance expectations, conduct structured 1:1s, and own individual development plans. 

• Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out. 

• Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio. 

• Manage performance formally and informally; address issues directly, constructively, and on record when required. 

• Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews. 

 

Project Delivery & Program Management 

• Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, office builds, and technology migrations. 

• Define and enforce project intake, scoping, scheduling, and resource allocation standards across the team. 

• Maintain active visibility across all open workstreams; surface and resolve blockers before they become client escalations. 

• Drive post-implementation reviews and root cause analysis; translate findings into repeatable process improvements for the team. 

• Coordinate with Client Services, Solutions Architecture, and pre-sales to align implementation timelines with client commitments and ECI delivery standards. 

 

Technical Standards & Oversight 

• Serve as the technical authority for ECI’s implementation standards covering Cisco (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls, Meraki, and SD-WAN platforms. 

• Review and approve low-level designs (LLDs) and implementation runbooks before execution. 

• Establish and enforce configuration standards that ensure consistency, repeatability, and alignment with client security and compliance requirements (SOC 2, PCI-DSS, NIST, HIPAA). 

• Serve as escalation point for complex in-flight technical issues; engage hands-on when warranted while ensuring the team learns from every resolution. 

• Champion Zero Trust and SASE architecture principles within ECI’s implementation workflows. 

 

Client & Stakeholder Communication 

• Own implementation status communication to client stakeholders; translate technical risk into clear business impact language. 

• Represent the implementation team in internal delivery reviews, capacity planning, and service improvement forums. 

• Maintain ECI’s documentation standard across implementation plans, network diagrams, as-built records, and configuration baselines — ensuring clean handoffs to managed services teams. 

 

Qualifications 

 

Required 

• 10+ years of progressive network engineering experience with a demonstrable track record in enterprise implementation, ideally within an MSP or multi-client environment. 

• 3+ years of direct people management — you have hired engineers, set goals, handled performance, and actively developed talent. 

• Deep technical proficiency in Cisco networking (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls (App