Customer Service Assistant

Company Description

Bold MK is more than just a marketing company. We are your creative partners, strategic advisors, and brand champions. Our mission is simple yet powerful: to empower brands to embrace their boldness and transform it into exceptional results. 

Job Description

Job Summary:

We are looking for a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Provide prompt and courteous responses to customer inquiries via phone, email, or chat.
• Assist customers in troubleshooting issues related to products or services.
• Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.
• Maintain a thorough knowledge of our products and services to assist customers better.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with other team members to improve overall customer experience.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and MS Office applications.

Additional Information

• Competitive Salary 
•  Flexible Work Schedule 
• Paid Time Off (PTO) 
•  Health & Wellness 
• Professional Development 
• Employee Discounts