Director, Consumer UX

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Job Description

Snap Finance is seeking a Director of Consumer User Experience (UX) who can strengthen our dynamic and talented UX team. As the Director of Consumer UX, you will play a critical role in all phases of the design process. If you are exceptionally influential in leading architectural level design decisions, gifted in visual design, able to develop a vision and sell it, skilled in interactive and user-centered design, we are looking for you! You will collaborate closely with Product Managers, UI Engineers, and subject matter experts in many other departments to build innovative, intuitive products that our customers love.

The Director of Consumer (UX) is the principal leader of the Consumer UX design team. The Director of Consumer UX has one main agenda, which is leading the Consumer UX department in growth and excellence by promoting collaboration in the department, creating a positive environment, embodying the business/product values and assisting in the achievement of product goals.
 

The Director of Consumer UX also facilitates research with our UXR team (UX Research) and documents findings, creates consumer scenarios, and creates strategy documents and content to supply to the UX department personnel as well as collaborating product departments. The most prominent collaborating departments that the Director of Consumer UX works with are the product management department and the product design department.
 

This role also works with other product management departments to ensure consumer requirements and needs are considered and incorporated in the larger product ecosystem from the conceptualization to the realization of the product.
 

Objectives and Responsibilities of the Director of Consumer UX
 

Leadership/Supervisory Role: 
The Director of Consumer UX, first and foremost, is the principal head of the consumer UX department. At this capacity, the Director of Consumer UX is responsible for maintaining and growing key UX personnel to form, not just a department, but a team. They ensure that these key individuals are highly engaged in UX department activities and develops professional individual as well as team development goals and plans.
 

The Director of Consumer UX is also responsible for the delegation of responsibilities appropriately to the UX personnel while still maintaining the ultimate liability and accountability for the execution of each of those responsibilities. In their leadership capacity, they also mentor, encourages, foster, and support intelligent innovation and risk taking in order to create and deliver business models that improve the consumer interaction and experience with the product and deliver the best financial performance to the business.
 

The Consumer UX Director in this role essentially creates the department’s vision and relays it to team members; a vision that is in line with the larger organizational values. They then act in such a manner as to inspire and ensuring that the whole Consumer UX team produces compelling and industry-leading work.
 

Opportunities: As the front runner of the UX department, the Director of Consumer UX is responsible for the identification of new market opportunities for the product. In this capacity, the Director also realizes the market requirements necessary for new versions of a product. Note, this role is not played independently; rather it is played in conjunction with the VP of UX and junior UX personnel.
 

Also, at this capacity, the Director of Consumer UX is responsible for enabling a business setting that allows smooth cooperation and collaboration of cross-functional departments to ensure the successful execution of the product line strategy.
 

Collaboration: 
As is evident, the role of the Director of Consumer of UX is a collaborative one. The Director of Consumer UX is, therefore, tasked with the collaboration with a number of internal departments such as the product design, product management, engineering, and marketing departments in the performance of their duties. The Director of Consumer UX also works closely with the business’s other departmental directors in an effort to align their visions and also to ensure that their consolidated vision is in line with the core business values.
 

Research: 
This role also plays an analytical role. Being a leader in the UX department, they cannot simply rely on information