B2B Inbound Sales Representative - French/English

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! 

We are seeking a motivated and results-driven individual to join our team as a B2B Inbound Sales Representative. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.

Duties and responsibilities:

• Show understanding and empathy towards customers experiencing issues and assist them in using our app effectively

• Research and promptly respond to inquiries through phone, email, and live chat support

• Utilize internal and external resources to deliver exceptional service

• Identify and escalate urgent or unresolved issues to relevant teams

• Direct calls to appropriate resources, meticulously documenting all customer interactions

• Analyze and communicate emerging trends in customer issues

• Maintain high customer satisfaction standards and adhere to quality guidelines

• Achieve internal service-level agreements and performance metrics

• Collaborate with leadership on strategic initiatives

• Participate in training sessions as required

• Adhere to TaskUs’ policies and procedures

• Manage client accounts

• Conduct sales calls, presentations, and offer exceptional customer service to existing clients

• Advocate new products and services, providing relevant solutions to customers through a consultative approach

Specific responsibilities include:

• Handling inbound calls and emails from potential business clients

• Understanding client needs and recommending suitable products or services

• Providing detailed information on product features, pricing, and payment options

• Following up with clients to ensure satisfaction and resolve any issues

• Collaborating with the sales team to meet sales targets on a monthly, quarterly, and annual basis

Qualifications and Skills:

• Proficient in Windows OS, Apple OS X, Microsoft Office, and Google applications

• Experience using customer support software and troubleshooting tools

• Strong English and French language skills (C1/C2 level), both written and spoken