Senior Manager, Medical-Scientific Affairs Operations

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview 

 

We are seeking a PharmD or APP-trained operations individual with experience in medical and/or scientific affairs in the pharmaceutical industry. The individual will play a pivotal role in supporting daily operations across the medical and scientific affairs organization within SERB. This role ensures timely, compliant, and high-quality support to both internal stakeholders and external customers, while serving as a key liaison with vendors, field medical teams and other department stakeholders. This position is critical to ensure seamless execution of medical and scientific affairs activities, strengthening the company’s ability to deliver timely, accurate, and compliant medical information and education to healthcare providers, patients and other healthcare stakeholders.

As Assistant Director, Medical-Scientific Affairs Operations your responsibilities will include: 

Global Medical Information Support

• Serve as the day-to-day liaison with the global medical information vendor to ensure timely and accurate handling of medical inquiries.
• Triage all escalated inquiries and work with internal partners across SERB to ensure appropriate handling of customer service inquiries, product complaints and safety issues.
• Ensure monthly metrics reports are obtained and delivered to stakeholders in a timely manner.
• Work with medical teams to develop new standard responses and FAQs or update existing standard responses and FAQs utilizing up to date literature, compendia and other appropriate sources of information.
• Manage internal approvals for all medical information resources, including liaising with global teams to ensure compliance with local regulations.

US Medical Education and Grants

• Partner with medical education providers and vendors to support needs assessments, program delivery, and outcomes measurements.
• Coordinate and manage educational grant requests, ensuring alignment with internal review processes and compliance standards.

US Medical and Scientific Affairs Operations

• Collaborate with vendors supporting medical and scientific affairs activities, including congresses, advisory boards, and publications.
• Oversee contracts, budgets, and purchase orders for medical and scientific affairs initiatives.
• Support the field medical team with congress planning and execution.
• Manage operational aspects of advisory boards, including logistics, contracting and documentation.
• Support publication planning and management teams and vendors and organize quarterly literature reviews for key products.

Training and Knowledge Management

• Assist in developing and delivering US product and disease state training for internal stakeholders, vendors, and field teams on medical and scientific affairs processes and on relevant scientific disease state and product topics.
• Liaise and work collaboratively with therapeutic area