Team Lead - Customer Service

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity:

Taylor Communications, a Taylor Corporation company, is looking for a Team Lead - Customer Service to join our team in Dayton, OH! The Customer Service Team Lead assists the Manager/Supervisor with leading a staff of customer service professionals.

Your Hours: Monday - Friday, 8:00am - 5:00pm

Your Responsibilities:

• The Team Lead is responsible for an assigned teams’ ability to establish and maintain relationships with customers on behalf of the company by ensuring all customer requirements and needs are completely met.  

• Ensure your team can convey a sense of expertise in our products and solutions to customers.

• Responsible for communicating internal and external customer requirements to other functions and with CS teams, in accordance with company policies and procedures.  

• The role is responsible for implementing and leading change and always looking for a better way to service our customers and improve the way we function internally.

• This individual also kn