Senior Manager, Technology Solutions Partner - Engineering Project Operations

About Legence
Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.


Legence has identified the need for a Sr. Manager, Technology Solution Partner – Engineering Project Operations. The position could be based in the following geographies:
• Remote, US
Overview: This is not an IT project/program management role. The Technology Solution Partner will collaborate with engineering business units on the prioritization and execution of capability development initiatives to realize business objectives. The area of functional expertise for this role is engineering project operations. Examples of functional expertise that will be beneficial in this role include project entry, work breakdown structure, project operations and billing.
You will be working with our Enterprise systems, applications, and tools to define a technology plan for Engineering and Architecture businesses within Legence. You will bridge the gap between the internal customer’s business requirements and the systems, tools, and applications in our landscape. You will consult, collaborate, and advise our internal customers on how to best use existing and planned solutions in relation to their business requirements and/or operational improvement needs. This role demands advanced analytical thinking, problem-solving and communication skills. The role will communicate with a diverse set of stakeholders (employees and management) and partners in a manner that breaks down complex challenges into actionable steps that drive results. This individual leads as a team player who can build trust and establish strong working relationships.
Responsibilities:
• Manage the vision of use and guide prioritization of features/functions of systems/tools against business needs, technology imperatives, and industry standards.
• Document use cases, business requirements, and functional design for system improvements working with business stakeholders, subject matter experts, and the engineering teams.
• Specify and maintain requirements artifacts including Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, Product Comparisons, and Use Case Specifications.
• Conduct research to decide whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new innovative solutions are possible.
• Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and creating/updating training materials.
• Oversee testing of new functionality as part of User Acceptance Testing including test plan/build collaboration and educating business users on high quality testing practice.
• Provide critical thinking and facilitate the discussions needed to drive outcomes and results.
• Meet project goals by serving as cross-work stream SME and escalation point.
• Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks, and issues; take ownership of assigned gaps and work with the team to resolve and present findings.
• Become part of a team of individuals who are committed to providing excellent customer service.
• Rolling up your sleeves and digging in; seeking to understand customer business requirements and creatively translating them to system requirements.
• Acting as a subject matter expert and sharing your expertise with your colleagues and customers.
• Developing solution concepts, optimizing and implementing end-to-end processes and functionalities based on best practice approaches.
• Responsible for identifying opportunities to enhance systems and processes, allowing customers to solve problems or improve effectiveness of job area.
• Good at guiding our customers in how to best use the applications in relation to their business requirements.
• Confident in designing solutions, challenge and advise customers, and deliver on expectation thus ensuring success for both parties.
• Triggered by the contrast of understanding the business goals and end-to-end processes, as well as digging down in details to achieve the best possible solution.
• The ideal candidate is profoundly interested in how systems can