Mobile Dispatcher - Supervisor

Job Summary:

The Supervisor, Alarm Dispatcher will oversee the centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, incident reporting and analysis, and remote alarm panel programming. The role ensures that all operations are conducted efficiently and in compliance with company policies and procedures.

Essential Functions:

• Supervises the monitoring of the Inspection Service’s national radio traffic, ensuring events are recorded accurately and information requested by radio users is provided promptly.
• Oversees the monitoring of intrusion detection systems, utilizing automated alarm monitoring software to initiate internal or police response based on defined criteria, accurately capturing event information, confirming the accuracy of data recorded in the alarm database, and interacting with postal employees, including postal inspectors, postal customers, and police departments.
• Manages after-hours phone traffic, ensuring that phone traffic is monitored and processed efficiently.
• Performs additional supervisory tasks as required for the assigned site, ensuring that all operations are conducted smoothly and effectively.
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Qualifications:

• Proven experience in a supervisory role within a similar environment.
• Strong understanding of alarm monitoring systems and emergency dispatch protocols.
• Excellent communication and interpersonal skills.
• Ability to manage and lead a team effectively.
• Strong problem-solving and decision-making skills.
• Knowledge of company policies and procedures related to job safety and security.

1. Monitors the Inspection Service’s national radio traffic, records events, provides information requested by radio users

2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments

3. Monitors and processes after-hours phone traffic

4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:  

• Must have high school diploma or GED

• Call center experience required

Competencies (as demonstrated through experience, training, and/or testing):

• Ability to carry out instructions furnished in written, oral, or diagrammatic form

• Ability to be an effective team member

• Ability to maintain professional composure when dealing with unusual circumstances

• Courteous telephone manner

• Ability to use personal computer and enter data

• Ability to write routine correspondence, including logs and reports

• Good organizational skills

• Customer service and service delivery orientation

• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey 

• Required ability to handle multiple tasks concurrently

• Computer usage and regular data entry

• Regular talking and hearing

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.

• Work performed in an office environment

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive c