Director, Protective Services

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a Director, Protective Services to oversee the safety and protection of our Scottsdale, AZ campus. With multiple buildings and a multi-tenant environment, this role is responsible for creating a secure setting that also reflects our strong focus on customer service. The Director will lead security operations across the campus, ensuring associates, visitors, and partners experience both a safe and welcoming environment.

The ideal candidate will bring:

• Proven leadership experience managing security operations in a campus or multi-building setting, ideally within a multi-tenant environment

• A track record of building and guiding high-performing uniformed security teams with a customer service focus

• Expertise in developing and implementing security strategies, policies, and emergency response protocols

• Strong collaboration skills with the ability to partner effectively with business leaders, facilities teams, and external vendors

• Experience leveraging security technologies, systems, and data to enhance safety and operational effectiveness

• The capability to balance proactive risk management with creating a professional and welcoming environment for all

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Security team monitors security needs and assists associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As a Director, Corporate Security, you’ll be responsible for the planning, standardization, and execution of security management activities in multiple owned and leased properties within a defined geographic area. You’ll direct the development and implementation of Corporate Security practices, policies, and procedures for third party leased and associate occupied facilities. In addition, you’ll have operational control of building security and associated financial practices. We’ll count on you to balance multiple tenant and business unit relationships.

Job Description

Key Responsibilities: 

• Directs the implementation of security initiatives and policies in accordance with established company standards, building codes, and other applicable regulatory agencies.

• Oversees the financial controls associated with the operation of multiple owned properties within a defined geographic region, including budget development, expense and income analysis, benchmarking, capital project management and achievement of the appropriate return on investment.

• Leads the delivery of security services including preventive measures, investigation management, life safety, Training/Awareness, Incident Management Team (IMT) management, security staffing plans and tenant relations.

• Provides direction and supervision of associates, contractors, and other external service providers in the delivery of security services. Administers and oversees the contract guard services programs within individual properties.

• Serves as the primary contact for Crisis Management planning, Disaster Recovery, and life safety issues. Assures compliance with federal, state, and local requirements addressing hazardous materials and safety/compliance.

• Interacts with high level management within the enterprise and provides solutions to security issues.

• Builds relationships with senior leaders to help promote security initiatives, conduct security assessments, monitor projects, and develop associate awareness.

• Directs associate management including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and corrective actions.

May perform other responsibilities as assigned.

Reporting Relation