Technical Onboarding Specialist [Contract]

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.

About the Team & Opportunity

Our Technical Onboarding team is dedicated to ensuring school organizations can seamlessly integrate technology into the classroom. As a Technical Onboarding Specialist, you will be the primary technical guide for school administrators as they implement Clever’s essential paid offerings, like Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA). This is a unique opportunity to solve critical security and configuration challenges for schools, ensuring that educators and students have safe, reliable access to their learning tools from day one.

Dates of Contract

• April 7, 2026 - October 16th, 2026

How You’ll Make an Impact

• The problem you’ll solve: You’ll bridge the gap between purchase and product value, ensuring school administrators successfully configure and launch complex tools like IDM and CMFA.
• Who you’ll partner with: You will work closely with school administrators and collaborate internally with our Support, Product, and Engineering teams to escalate and resolve technical hurdles.
• What success looks like: Success is defined by consistently meeting service level expectations in a fast-paced, queue-based environment, holding customers accountable to onboarding milestones, and delivering a high-quality customer experience through empathetic, expert guidance.
• Key projects you’ll lead: You’ll manage the end-to-end onboarding journey for paid offerings, from leading initial setup calls to tracking and prioritizing complex onboarding cases.

Required Skills & Experience (Must-Haves)

• 1+ years of experience in technical and customer-facing roles.
• Proven ability to simplify complex technical topics for a non-technical audience.
• Strong prioritization and organizational skills, with the ability to manage multiple calls, tickets, and internal communications in a fast-paced environment.
• Proven ability to build trust and rapport with customers through empathetic and proactive communication.
• Ability to work 40 hours a week for a 6-month duration (Target Start:).

Preferred Qualifications (Nice-to-Haves)

• Experience in education or edtech, specifically working with school organizations.
• Familiarity with identity management (IDM) or multi-factor authentication (MFA) tools.
• A collaborative team player with a desire to give and receive feedback for continuous improvement.

Salary Transparency

Compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is $29 per hour. For candidates living in NYC and San Francisco, CA is $32 per hour.

INCLUSION AND BELONGING:
Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.

NOTICE OF ARTIFICIAL INTELLIGENCE USE IN HIRING

Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions. 

AI Systems Used:

• Willo.ai (developed by Willo) - Used for candidate assessments
• BrightHire Screen (developed by BrightHire) - Used for initial phone screening
• Granola.ai (developed by Granola) - Used for AI-powered transcription and note-taking.

Employment Decisions Affected: Recruitment and hiring

Purpose and Data Collected:

• The assessment tool evaluates candidate responses to [e.g., skills questions, situational judgment scenarios] and generates scores that are reviewed by human recruiters
• The conversational bot conducts initial phone screenings, collecting candidate responses to preliminary qualification questions, which are then reviewed by human recruiters
• The AI Note-Taking tool allows our interviewers to focus entirely on our conversation rather than manua