Surgery Scheduler - Pulmonary Medicine

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - Westroads Office Park III
Address: 1120 N. 103rd Plaza - Omaha, NE
Work Schedule: Monday through Friday, 8am - 4:30pm

Schedules patient appointments, as well as surgical and diagnostic procedures. Provides patient instruction regarding all procedures. Works closely with providers and clinical staff to ensure efficient, and patient friendly workflow to help provide quality care.

Responsibilities:

Essential Job Functions

Schedules cases and pre-registers patients interacting closely with surgeons, surgeon's office staff, anesthesia and pre-surgery nurses.

• Schedules cases correctly and coordinates according to scheduling guidelines.
• Follows up with physician and/or physician office staff with scheduling conflicts, issues, concerns.
• Ensures necessary equipment, lab, and devices are reserved for each individual patients surgery.
• Completes appropriate order sets to include patient consent for surgical procedure.

Schedules surgical cases in accordance with surgical services scheduling guidelines and policy.

• Follows scheduling guidelines when scheduling cases with attention to block schedule parameters.
• Calculates necessary room time by using physician case time data and turnover time standards.
• Enters appropriate scheduling information into physician's calendar.
• Provides accurate diagnosis codes and procedure codes for scheduled procedure.

Provides patient and family with educational materials to ensure adequate knowledge and understanding of scheduled procedure.

• Requests and sets up access to EMMI for patients to view video for thyroid and parathyroid surgeries.
• Informs patient and family of all surgery information including details of where and when to report for surgical procedure.

Serves as liaison between physicians, physician's office staff, and hospital by coordinating surgical services scheduling for patient/customer satisfaction.

• Reviews schedules in advance and revises as necessary to prevent error and reduce risk.
• Communicates with appropriate parties to make schedule adjustments to ensure efficiency and prevent any unforeseen circumstance that may occur.
• Coordinates multi-surgeon cases.
• Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.

Is familiar with scheduling software and performs skills competently and independently.

• Checks for appropriate resource scheduling.
• Reviews and prepares surgery schedule on a daily basis.
• Reports issues/concerns as necessary.
• Maintains competence in required skill sets.
• Enters patient surgical procedure into the electronic medical record.

Assures positive customer relations are maintained with hospital personnel, patients, visitors and physicians.

• Performs telephone triage to determine patient needs by documenting patient's needs to appropriate staff and advising patient on appropriate instructions.
• On a daily basis promotes positive work environment and teamwork.
• Builds collegian relationships with other peers across the Surgical Services.
• Maintains professional appearance, behavior and work environment.
• Returns scheduling calls promptly and courteously.

Maintains teamwork, positive mentoring, willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.

• Is responsible for maintaining department productivity measures and being actively engaged in the day to day process.

Schedule:

Work Schedule: Monday through Friday, 8am - 4:30pm

**no weekends or holidays

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Devel