Director-Change Management-MSHS-Full Time

Director-Change Management-MSHS-Full Time

Reporting to the Vice President, Strategic Program Management, the Director of Change Management supports the Strategic Program Office and the broader system at large by building, scaling, and operationalizing a Center of Excellence (CoE) within the Strategic Program Office (SPO) to support change management across the health system. The role will focus on development of frameworks, tools, talent, team, and culture that will engender lasting organizational change for strategic projects and programs. This leader will serve as the system’s leader on change management practices, blending strategic vision with practical execution. An independent, enterprise-wide perspective on change for high-visibility programs will help leaders anticipate and address the human dimensions of change before they become barriers to delivery. This role will partner directly with the Vice President of Strategic Program Management, clinical and operational executives, and program delivery teams to ensure that major programs are met with readiness and engagement.  

Center of Excellence (CoE) Design and Operations 

• Work with the VP of Strategic Program Management to build the foundational architecture of the Change Management CoE, including its charter, operating model, governance structure, and value proposition to the enterprise. 

• Define the CoE service model, clarifying when the CoE leads directly, embeds practitioners in programs, or provides advisory and coaching support to project teams. 

• Identify opportunities to modernize and strengthen change practices based on lessons learned, stakeholder feedback, and healthcare industry best practices. 

• Identify patterns across programs where change efforts are struggling and use those insights to strengthen shared tools, close gaps in available resources, and raise the overall maturity of change practice across the organization. 

• Track adoption metrics and change outcomes to continuously refine the CoE approach and maintain a business case for ongoing CoE investment that connects structured change management to measurable adoption and success metrics. 

Enterprise Change Frameworks, Tools, and Knowledge 

• Develop and continuously refine enterprises change management frameworks, playbooks, toolkits, and templates grounded in evidence-based methodologies (e.g., ADKAR, Kotter).  

• Serve as the system's central resource and authority on what excellent change management looks like in practice, maintaining the knowledge repository of frameworks, case examples, lessons learned, and tools that teams can draw from independently. 

• Establish and communicate clear standards for change management quality across the SPO port