Senior Professional Services Consultant

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You. 

We are seeking a dynamic and experienced Professional Services Consultant to serve as the day-to-day technical expert for both external and internal projects and engagements. This role will involve business development, client collaboration, project leadership, and ensuring compliance with security and quality standards. The ideal candidate will have a strong background in business process optimization, enterprise-level solutions, and Customer Communication Management (CCM) industries, specifically with Quadient Inspire products.

Your role in our future:

• Act as the technical expert on external and internal projects, providing guidance and expertise throughout the project lifecycle.
• Participate in business development activities, including presenting products and solutions to prospective clients, preparing statements of work (SOWs), and pricing.
• Lead meetings with project stakeholders to align resources and prioritize projects to maximize business results.
• Collaborate with senior decision-makers to leverage cutting-edge technology for solving complex business problems.
• Funnel innovative concepts and ideas to product managers for potential development.
• Provide project leadership and mentoring to team members, ensuring successful project execution.
• Participate in Information Security Management System (ISMS) and Quality Management System (QMS) audits to guarantee compliance with quality and security standards.

Your Profile:

• Proficiency in business process re-engineering practices and methodologies.
• Demonstrated expertise in managing external and internal projects and engagements.
• Experience leading enterprise-level engagements involving analytics, technology, and/or enterprise software.
• Strong skills in building and delivering impactful presentations.
• Ability to analyze customer specifications, work practices, and business needs to develop tailored solutions.
• Proven ability to develop creative solutions to business challenges using business and technology expertise.
• Extensive experience in the Customer Communication Management (CCM) industry.
• At least two (2) years of experience as a Professional Services Consultant working with Quadient Inspire products and solutions.
• Ability to negotiate resources and priorities with multiple stakeholders to drive optimal business outcomes.
• Travel may be required to the company’s office in Canada and various customer sites across Canada and the United States (approximately 35%).
• Hands-on experience with Quadient Inspire, including the following certifications:
  • Inspire Designer (Basic, Advanced, and Scripting)
  • Inspire Dynamic Communications
  • Inspire Interactive
  • Inspire Content Manager
  • Inspire Scaler (Basic and Advanced)

This role offers the opportunity to work on innovative projects, collaborate with diverse stakeholders, and contribute to impactful business outcomes. If you have the expertise and drive to excel in this position, we invite you to apply.

This position has a salary range of:

$108,100.00 - $162,200.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and