Director, Finance Systems Governance & Operational Excellence

Job Description

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary 

 Acrisure is seeking a Director, Finance Services & Automation Governance & Operational Excellence to join our growing team in Grand Rapids.  The Director, FSA Governance & Operational Excellence is a senior leadership role responsible for defining, governing, and operationalizing how work is prioritized, executed, and continuously improved across the Finance Systems & Automation (FSA) organization. This leader partners closely with Finance, IT, and enterprise stakeholders to ensure disciplined governance, strong operational performance, scalable Workday processes, and SOX compliant controls, supporting both current operations and IPO readiness. 

This role provides direct people leadership, develops high performing teams, and serves as the strategic owner for ServiceNow enabled work intake, Workday case management oversight, and operational excellence across FSA.  

Responsibilities 

Leadership & People Management 

• Lead, coach, and develop a team responsible for governance and operational oversight of the Workday platform. 
• Establish clear roles, accountabilities, and performance expectations aligned to FSA priorities 
• Build capability across the team in process ownership, root cause analysis, and continuous improvement 
• Foster a culture of accountability, transparency, and operational excellence 

Work In-Take Process & Platform Enablement 

• Provide strategic ownership for work in-take process design and administration supporting FSA ways of working 
• Partner with IT, FSA, and Finance stakeholders to continuously improve: Work intake forms and workflow design, automation and workflow efficiency opportunities, Agile 2.0 sprint planning, backlog prioritization, and execution models 
• Ensure development and maintenance of How To guides, playbooks, and internal documentation to enable scalable adoption and self service 
• Drive alignment between platform capabilities and business outcomes 

Governance & Demand Management 

• Own the governance model for enhancement requests, ensuring prioritization of the highest value work 
• Guide teams and stakeholders in articulating business value, expected outcomes, and initial LOE estimates 
• Facilitate governance forums and executive stakeholder discussions, including preparation of decision ready materials 
• Ensure transparency and consistency in decision making across the FSA portfolio 

Operational Incident Oversight & Performance Management 

• Pro