Program Manager

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Hospital Integrated Research Organization (HIRO) at Mass General Brigham is seeking a versatile and driven Program Manager to join our dynamic team. This individual will manage a range of cross-functional projects that supports sponsored clinical research, operational excellence, data science, and business development. This role combines traditional project management responsibilities with operational tasks across HIRO’s key functions, such as feasibility assessments, sponsor communications, marketing collateral, and leadership/stakeholder reporting.

The ideal candidate is a high-performing professional with exceptional organizational and communication skills, capable of working independently to deliver high-quality results with minimal supervision and managing competing priorities across multiple initiatives.

This role will be dual reporting to the VP, Strategic Operations and Director of Data Science & Analytics.

 

Qualifications

Program Projects Oversight and Coordination

• Manage multiple concurrent projects across research, business development, and data analytics ensuring effective planning, execution, and timely delivery.
• Develop project plans and timelines; monitor deliverables and milestones to ensure alignment with organizational goals.
• Generate SOW’s and budgets for project and client engagements.
• Facilitate cross-functional collaboration, working closely with internal stakeholders (Gen Ops, BD, D&A Teams) and external sponsors.
• Work on cross-functional teams delivering programmatic solutions for internal and external clients.
• May support preparation and management of IRB protocol submissions. 

Client and Sponsor Engagement

• Serve as the primary point of contact or liaison for external communications with sponsors and collaborators.
• Lead meetings, facilitate stakeholder discussions, coordinate site visits, develop agendas, organize schedules, and ensure follow-up actions are completed.
• Support pre-sales discussions and support management of account relationships.

Operations and Strategic Support

• Collaborate with diverse stakeholder groups to establish program goals, design processes, and ensure task completion.
• Develop and maintain project documentation, including Standard Operating Procedures (SOPs) and organized program files.
• Lead or support operations improvement initiatives (e.g., migration to Smartsheet, organizing MS Teams structure).
• Support general administrative functions, such as scheduling and meeting logistics.

Marketing, Communications, and Event Management

• Assist in the creation and implementation of marketing strategies, PR campaigns, and collateral.
• Support social media activities and manage external conference logistics and materials.
• Draft publications, internal updates, and promotional content in collaboration with internal and external stakeholders.

Data and Reporting

• Prepare project updates, feasibility assessments, and high-level analytics.
• Track and report on metrics related to project progress and sponsor outcomes.
• Manage and update relevant business and program dashboards including engagement with teams for timely completion
• Track project outcomes, measure key performance indicators (KPIs), and provide regular updates to management.
• Prepare and present detailed reports and proposals for leadership, highlighting project achievements, challenges, and actionable recommendations.

Other

• Performs other duties as assigned
• Hybrid work environment, as well as local travel to meet collaborators on an as-needed basis
• May travel to professional conferences and external meetings

Knowledge, Skills and Abilities

• Bachelor’s degree required; Master’s degree in Healthcare Administration, Public Health, or related field preferred.
• PMP or CAPM certification preferred.
• Minimum of 3 years of experience in healthcare and/or a proven background in project management in a large matrixed organization. 
• Experi