Product Integration Lead, Incident Recovery Operations

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance as well as driving security transformation for our customers in the midst and aftermath of security incidents. Your parallel focus will be to observe the details of each incident, identify technology, policy, and procedural gaps that may have enabled the incident to occur, and develop a cohesive and holistic plan to enhance the customer's security posture. You will work directly with a variety of customer contacts, ranging from technical subject matter experts to executives and members of boards of directors, to clearly communicate findings and recommendations. Your expertise in Palo Alto Networks products and solutions will be crucial as you assist customers through troubleshooting and configuration as well as guiding them through security improvements, ensuring they adopt best practices to prevent future incidents. This role demands both technical acumen and exceptional communication skills, as you analyze the technological infrastructure of complex enterprises and deliver innovative strategies to facilitate a secure and resilient environment for our clients.

Your Impact

• Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure

• As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps

• Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner

• Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors

• Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads

• Provide after-hours and weekend on-call coverage as needed to support engagement activities

• Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time

• Other tasks and duties as needed to support the customer and/or business

Qualifications

Your Experience 

• Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable

• Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus

• Engineering and design experience within the following disciplines and topics:

  • Active Directory, including domains, forests, and trust relationships

  • IP networking, including campus switching and interior and exterior routing protocols

  • Large-scale network infrastructure, including effective segmentation strategies

• Minimum of