Loss Mitigation Specialty Senior Manager (AZ & TX only)

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

• Possesses general understanding of Loss Mitigation processes including Replevin, Deficiency Collections, Bankruptcy and Vendor Management.

• Provides daily goals and strategy to their teams that will maximize long-term success.

• Monitors and reviews the process and work of each team to ensure it is effective, within policy and procedure.

• Administers continuous training and coaching to ensure quality customer service.

• Identifies and recommends methods to improve processes and business operations.

• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• Love of listening. We need folks that listen with the intent to understand, not just reply.

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

• Self-driven yet selfless. We need someone capable of managing their own time and business yet is capable of making decisions for the betterment of DriveTime - not just themselves.

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

• Management material. We are looking for someone that can lead, manage and grow within our organization.

Work Experience/Education:

• High School Degree Required. Bachelor's Degree preferred.

• 3+ years of management experience in a call center or retail environment.

• Must have knowledge of Loss Mitigation processes: Vendor Managment, Bankruptcy, Replevins.

• Knowledge of Fair Debt Collection Practices Act is a plus.

• Required to work a flexible schedule including some evenings and Saturdays.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified!