Residential Security Agent (Part-Time)

We are currently seeking to hire a part-time Residential Security Guard to provide ad hoc, on-site security support throughout the San Joaquin and greater Central Valley regions.

*This is a part-time, ad-hoc on-site security role and involves flexible, as-needed assignments and supports a team that delivers 24/7 coverage. Shifts are 12 hours and may include nights, weekends, and holidays.

JOB DESCRIPTION

The Residential Security Guard (RSG) will serve a critical security function while maintaining a customer service-focused approach. The RSG will act as a member of the client’s residential physical security team, providing on-site security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. The company's reputation rests largely on the performance and behaviour of its individual employees. Therefore, all employees are to ensure they maintain the highest professional standards in all matters whilst deployed. 

RESPONSIBILITIES

Duties

• Act to support threat management and emergency response, and be the first point of contact for client safety needs
• Provide a constant security presence throughout the shift period 
• Arrive punctually and correctly dressed at the appointed place of duty 
• Monitor and managethe  camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Maintain an accurate record of all contractors or visitors attending/leaving the property 
• Answer and deal with all telephone enquiries if part of the task role
• Conduct and document all patrols as stipulated within the appointed premises Standard Operating Procedures (SOPs) 
• Make and receive all “check calls” as directed
• Send a daily report after completion of the day shift
• Conform with and abide by all regulations, policies, work procedures, and instructions

Responsibilities 

• Perform your daily duties to the highest professional standards 
• Maintain awareness of future planning requirements 
• React quickly and professionally to all emergencies and incidents 
• Ensure that all client operations are managed/conducted in accordance with SOPs 
• Ensure that any deviations from the SOPs are immediately documented and reported to the operations centre
• Ensure that all Incidents are reported and documented in accordance with SOPs
• Provide an accurate and timely written report in the event of an incident 
• Assist with implementing any changes at the premises as directed by the management team 

PHYSICAL DEMANDS

Staff must be of a physical standard to be able to:

• Patrol premises on a regular basis
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