Technical Trainer 1

DEPARTMENT:                      Product Innovation

 

FLSA STATUS:                      EXEMPT

 

REPORTS TO:                       Technical Training Manager

 

 

POSITION SUMMARY:

Fives Intralogistics Corp. is seeking an experienced and self-motivated Service professional to join our team to play an instrumental role in serving our customers and supporting the Services business as part of our company growth strategy. This exciting opportunity involves shaping an exceptional customer experience through the development and delivery of tools and services needed to support the customer while providing exemplary customer service. The Technical Trainer must be a strong communicator with the aptitude to develop and deliver clear, well-organized training for others on the details of our installed solutions. This position reports to the Technical Training Manager and works closely in harmony with internal colleagues and business partners.

 

The Technical Trainer will be involved in project planning and will be responsible for the creation and maintenance of all required training materials and job aids. The position will be responsible for communication with internal and customer stakeholders and providing a positive customer experience.

 

CHARACTER QUALIFICATIONS:

1. Integrity– Is open, honest and committed to giving the straight story every time – even when not good.
2. Ownership – Takes full, personal, individual, responsibility for their actions and work.
3. Innovation – Creates a culture of relentless improvement of products and processes to make every day better.
4. Service – Serves our clients, families, communities, and most of all, our people who are empowered to and safe in making decisions and taking actions that dare to make us better.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Technical Trainer develops training content to be used to train customers as part of the overall Fives solution. The position involves the following duties:

1. Develops and delivers product and technical training programs, including all curriculum and corresponding training materials.
2. Works closely with Project Management and other functional groups to understand all training requirements and develop/revise content to provide the best customer training experience possible.  
3. Partners with Technical Instructors, Engineering and Training Manager to build pertinent job aids and demonstration materials.
4. Participates in the creation of video-based training materials and eLearning scripts.
5. Creates a positive, constructive learning environment by acting as a technical product expert and applying current adult learning principles. 
6. Partners with third party training providers as needed to build and deliver customer training and assists in the evaluation of those providers.
7. Works to ensure success of project/department milestones/goals and adheres to approved budgets. 
8. Proactively communicates any issues or roadblocks to timely, successful completion of training commitments.
9. Effectively resolves or escalates issues arising from training and communicates with other functional areas as needed.
10. Assists with the maintenance of the customer portal and/or LMS.

The