Customer Service Representative II

Description

Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join us in Arlington/Fortworth area! As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve.

You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Starting pay is $22 - $32/DOE per hour plus benefits. Open until filled. This is an in office postion. 

Who is Bron Tapes?

• Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America.
• We pledge to provide our customers with exceptional service and quality products at competitive prices.
• We were founded in Denver, CO in 1977 and are proud to celebrate 45 years of success!
• We have 10 locations across the country and are growing!

Job Summary:

As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Essential Duties & Responsibilities:

• Order entry and management; Ability to interact and effectively manage various types of customer portals for order management
• Inventory management; efficiently locate available inventory, including similar sizes or colors if exact matches are unavailable. Communicate inventory issues to appropriate personnel
• Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
• Communicating with customers via phone and email in a professional manner
• Maintaining close and effective communication with co-workers in sales, office, and warehouse
• Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
• Support local and company-wide sales goals
• Basic understanding of the estimating process to build quotes based on provided information; Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history.
• Resource for teammates on CSR databases
• Assess/qualify new leads for sales representative engagement adhering to process
• Effectively handle release-upon-request blankets, dock date blankets, and stocking agreements, to ensure accurate processing.
• Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments.
• Other duties as assigned

Requirements

Qualifications, Knowledge, & Skills:

• Minimum 3 years’ experience in customer service
• Thrive in fast paced office with ability to multi-task
• Strong basic math skills for conversion of different units of measure, both metric and imperial
• Proficient with Microsoft 356; intermediate skills in Excel
• Great communication skills, written and verbal
• Superior attention to detail and organizational skills
• Experience with NetSuite required
• Experience with HubSpot desired
• Ability to independently prioritize and manage workload effectively
• High School Diploma or GED/Equivalent is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

Bron Tapes offers a full benefits package after 30 days of employment.

• 401k with match (after 60 says of employment)
• Medical – United Healthcare
• Dental – United Healthcare
• Vision – United Healthcare
• Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
• ID Theft Protection
• Paid Vacation and Sick Time

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are n