Service Technician

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

 Company Sponsored Benefits:
    • Medical (PPO & HDHP options), Company
       HSA match, Dental, Vision, Short-Term
       Disability, Accident and Hospital Indemnity
       Insurance, Telehealth, Voluntary Life
       Insurance, Voluntary Critical Illness
    • 401K with Employer Match
    • Employee Stock Ownership Program
    • Paid Holidays and Paid Time Off
    • 4 Weeks Paid Parental Leave
    • Paid Training & Safety Equipment

Company Paid Benefits:
    • Basic Life & AD&D, Critical Illness
    • Insurance, Long-Term Disability
    • Employee Assistance Program
    • Verizon Wireless Company Discount (eligibility requirements)

The Service Technician is responsible for the service and repair all refuse and environmental equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.

Duties and Responsibilities

Unless otherwise specified, the Service Technician is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned  
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list 
• Participate in quality check process with Shop Foreman and Assistant Manager(s)   
• Understanding of productivity goals and review for areas in need of improvement  
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with outside vendors

Qualifications

• The Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within the Refuse and Environmental industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer se