Product Manager-Loyalty
InspireAbout the role
This Product Manager role will shape the future of loyalty at Inspire Brands by turning customer insights, market trends, competitive intelligence, and business priorities into memorable experiences that drive growth, engagement, and measurable impact. Working across a distinctive portfolio of leading restaurant brands, they will define the loyalty product roadmap, advance program strategy, and bring bold ideas to life across digital and in-restaurant touchpoints.
This role sits at the intersection of guest and team member experience, business strategy, and technology. They will lead loyalty initiatives from concept to launch, partnering with engineering, design, analytics, operations, marketing, and business stakeholders to solve complex problems, unlock new opportunities, and deliver scalable capabilities that produce meaningful outcomes.
Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and elevate loyalty across the organization and customer journey.
RESPONSIBILTIES
Drive product strategy and roadmap execution by identifying opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.
Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.
Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet business objectives.
Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.
EDUCATION AND EXPERIENCE QUALIFICATIONS
4 Year Degree and/or Bachelor's Degree
Required Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field
5-7 years of experience of product management practices, agile methodologies, and test-driven development experience.
Demonstrated thought leadership in solving customer-facing digital experience opportunities.
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