Product Manager, Safety & Reliability Solutions

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 

• Better together: We check our egos at the door. We work together, so we win together. 

This position is 100% remote and could be located at any State in USA.

Press Ganey Safety Solutions support healthcare team (a) workflows from care teams to service team leaders and administrative teams for safety, experience, HR, medical staff, quality, executives, and others, (b) analytics to determine trends and patterns for improvement, (c) compliance and regulatory requirements, and (d) artificial intelligence  to optimize the effectiveness of healthcare services.

As a Product Manager, you’ll be working directly with the Safety team, with a particular focus on developing and growing products/solutions that are primarily focused on the healthcare safety and reliability market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. Press Ganey Safety Solutions support healthcare team (a) workflows from care teams to service team leaders and administrative teams for safety, experience, HR, medical staff, quality, executives, and others, (b) analytics to determine trends and patterns for improvement, (c) compliance and regulatory requirements, and (d) artificial intelligence  to optimize the effectiveness of healthcare services. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing products so that our clients can be empowered to deliver the best experiences to their customers with insights that drive innovation and action.

Duties & Responsibilities:

• Facilitate the growth and sales of products that support
• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide cross-functional project management oversight for product development initiatives, including pilot projects, produc