Senior Professional Services Consultant

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.

What You'll Own

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies. 
• Consultative Sales Mindset: Ability to identify expansion opportunities where WalkMe could solve problems in other departments or applications within the customer's organization.
• Solution Architecture & Mapping: Translate complex business processes into logical WalkMe solutions with high technical integrity; ensuring every build is architecturally sound, aligned with business KPIs, and designed for a frictionless end user journey that accelerates digital adoption.

What You Need to Succeed

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangem