Senior Director, Strategy & Engagement

About Us

The Senior Director of Strategy and Engagement serves as the primary interface between Einstein Information Technology and the leadership of Albert Einstein College of Medicine, ensuring that information technology is experienced as a trusted, visible, and mission-aligned partner. This role operates across all Einstein Information Technology domains, connecting institutional priorities to information technology planning and ensuring that commitments made to stakeholders are tracked, delivered, and communicated with transparency.

The Senior Director leads the realization of value from Einstein's core information systems and emerging technologies, including artificial intelligence and automation, bringing a business-oriented approach to improving how the institution operates and how technology investments deliver measurable results. As a senior leader within Einstein Information Technology, the Senior Director contributes to department-wide strategy, owns the department-wide objectives and key results program, leads the Program Management Office, and serves as a line-of-succession leader for the Assistant Dean for Information Technology.

POSITION RESPONSIBILITIES

• Provide leadership for maximizing the value of Einstein's core information systems, including the enterprise resource planning system, student information system, research administration platforms, scientific computing infrastructure, and the integrations that connect them, serving as the primary point of contact with stakeholders, determining the action plan, and ensuring execution.
• Serve as Einstein Information Technology's primary engagement lead for artificial intelligence and intelligent automation, helping faculty, researchers, administrators, and students understand what these technologies can realistically do for them and designing adoption approaches that improve automation and business processes.
• Establish, lead, and mature the Einstein Information Technology Program Management Office, setting standards for project governance, delivery methodology, and stakeholder communication across all domains, building trust through consistent engagement, clear communication, and disciplined follow-through.
• Lead the department-wide objectives and key results program in partnership with domain leaders, establishing service performance indicators, coordinating regular review cadences, and ensuring progress is visible to the Assistant Dean for Information Technology.
• Serve as the primary information technology relationship owner for institutional stakeholders including and not limited to the Office of the Dean.
• Develop and maintain a structured engagement and communications program, conducting discovery with clients and stakeholders, anticipating needs, leading change management for major system transitions, and ensuring that all Einstein Information Technology communications are written for the audience they serve.
• Apply a business-oriented approach to identifying opportunities for efficiency, automation, and process improvement across Einstein Information Technology and the institution, drawing on approaches and solutions from outside information technology where they offer a better path forward.
• Support the Assistant Dean for Information Technology in developing the strategic plan, annual roadmap, and budget narratives that connect information technology investments to institutional priorities.
• Maintains availability to respond to critical incidents and service disruptions outside of regular business hours, and monitors Einstein Information Technology communications channels as needed to stay informed and support the department's operational responsibilities.
• Works effectively within a complex academic medical center environment, coordinating with affiliated organizations when operational responsibilities intersect, and escalating issues appropriately to maintain clarity of accountability.
• Performs other duties as needed to support the mission and operations of Einstein Information Technology, recognizing that all members of the department contribute beyond formal role boundaries when circumstances require.

QUALIFICATIONS

Experience and Educational Background

• Bachelor's degree in Information Systems, Business Administration, Health Administration or related field is required; Master's degree (MBA, MHA, MS in Information Systems or related discipline is preferred).  Equivalent combination of education and senior level experience will be considered.
• 12–15 years of progressive professional experience in client-facing, relationship-driven roles such as account management, strategic consulting, organizational development, institutional advancement, or similar functions. Experience should demonstrate a strong ability to understand stakeholder needs, build trust