Customer Support Insurance Verification Specialist

EquipmentShare is Hiring a Customer Support Insurance Verification Specialist

EquipmentShare is searching for a Customer Support Insurance Verification Specialist for our headquarters in Columbia, MO, to help us provide exceptional service and support to EquipmentShare’s customers. 

Primary Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Provide excellent customer service for EquipmentShare customers with clear answers to inquiries and appropriate referrals as needed.
• Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers and co-workers. 
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards. 
• Utilize appropriate resources to ensure work is completed efficiently and within established service standards.
• Engage with new customers throughout the onboarding process to educate them on insurance requirements.
• Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.
• Enhance industry and technical knowledge through actively participating in learning and growth opportunities. 
• Work collaboratively with co-workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications 

• High school diploma at a minimum, Associates degree in business highly desired.
• At least three years’ experience in a customer service role, preferably in a contact center or multi-channel communication environment. 
• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
• Commercial insurance experience preferred but not required.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers.
• Apply analytical and critical thinking skills to identify issues, inconsistencies, and trends in addition to effective problem resolution.  
• Excellent verbal and written communication skills.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Ability to acquire new skills in a proficient manner.
• Accept responsibility for actions when necessary and learn from mistakes.
• Teamwork is key – be an active participant, pull your weight and be someone your team can depend on. Display positive, team-oriented behaviors.
• Ability to be flexible - adapt to change in a positive manner.
• Ability to work quickly and think logically, especially under pressure.
• Ability to reason with difficult and/or upset customers in a courteous and professional manner.
• Excellent phone handling, negotiating and active listening skills.
• Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole.
• Must possess a professional yet enthusiastic and friendly demeanor.
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