Senior Technical Consultant – Impact

<h3>Company Description</h3><p>At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. </p><p>With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.</p><p>Learn more on <a href="https://blogs.servicenow.com/category/life-at-now.html">Life at Now blog</a> and <a href="https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB">hear from our employees</a> about their experiences working at ServiceNow.</p><p>Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.</p><h3>Job Description</h3><p><strong>What you get to do in this role:</strong> </p><p>Be a core part of a new team we are building in<strong> Prague. </strong>We offer a hybrid work setup, with office days twice a week. The  Senior Technical Consultant—Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value. </p><p><strong>Read about Impact Accelerators &amp; watch the videos below to learn more: </strong></p><ul><li><a href="https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html">https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html </a></li><li><a href="https://www.servicenow.com/legal/servicenow-impact.html">https://www.servicenow.com/legal/servicenow-impact.html</a></li></ul><p>As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. </p><p>You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. </p><p>The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. </p><ul><li>Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely </li><li>Prepare all client-facing and internal deliverables that are technology-related </li><li>Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members </li><li>Guide development of new offerings for our technical accelerator portfolio </li><li>Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations </li><li>Demonstrate the product, both standard and tailored to customer needs </li><li>Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) </li><li>Develop and maintain strong working relationships with other teams </li><li>Drive the continuous improvements of our implementation methodology and service offerings based on client experiences </li><li>Mentor resources and peer review development work </li></ul><p> </p><h3>Qualifications</h3><p><strong>To be successful in this role, you have:</strong></p><ul><li><strong>ServiceNow skills &amp; previous experience in different ServiceNow modules are required for this role</strong></li><li><strong>Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments </strong></li><li>Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies </li><li>Ideally,experience with AI/ML technology and preferably experience