Supervisor, Park Services - Night Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

We are seeking a dedicated and experienced Supervisor of Night Operations to lead our Custodial team in maintaining the cleanliness, sanitation, and safety of our Theme Park. This individual is responsible for managing the Night Operations team of 200+, including the night-to-night operation of the theme park. This individual will ensure that the theme park environment is clean, safe, maintained in a presentable fashion, while complying with all procedures & regulatory requirements. In addition, this individual will continue to strive in exceeding and providing extraordinary results for our internal and external guest as well as being responsible for implementing departmental programs focusing on team member & guest satisfaction as we strive to achieve Operational Excellence.

Key Responsibilities:

• Team Leadership:
  • Supervise and guide night shift custodial staff to ensure efficient and effective cleaning operations.
  • Conduct regular performance evaluations, provide constructive feedback, and support employee development.
  • Promote a positive and collaborative work environment that emphasizes safety, teamwork, and high standards of service.
  • Lead workforce planning; reward and recognition; Team Member events.
• Operations Oversight:
  • Implement and monitor nightly cleaning schedules to maintain the park’s cleanliness and safety standards.
  • Ensure compliance with health, safety, and sanitation regulations.
• Safety Management:
  • Enforce safety protocols and guidelines, ensuring all staff adhere to best practices.
  • Conduct regular safety training sessions and drills to keep the team prepared for any emergencies.
  • Identify, investigate, and resolve safety hazards or incidents promptly.
• Resource Management:
  • Manage and track the usage of cleaning supplies and equipment, ensuring efficient use and timely replenishment.
  • Assist in the maintenance and repair of janitorial equipment, coordinating with the maintenance team as needed.
• Quality Assurance:
  • Perform regular inspections of park areas to ensure cleanliness and safety standards are met.
  • Address and resolve any cleaning-related issues or guest complaints efficiently.
• Training and Development:
  • Train new hires on cleaning procedures, safety protocols, and proper use of equipment and chemicals.
  • Provide ongoing training to existing staff to ensure continuous i