Surgery Scheduler / Patient Care Coordinator

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Surgery Scheduler / Patient Care Coordinator schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. They will request to schedule procedures from physician offices and schedule the procedure according to established guidelines. They will provide accurate information so that all department may view daily and maintains open communication with hospital department and physician offices regarding schedule changes. They will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the clinic. They will provide coordination of care, continuity, follow-up, and support for the patients and their families. Duties are anticipated to change daily.

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Schedules surgery procedures using OncoEMR.

• Answers the phones in a professional and courteous manner.

• Completes daily surgical schedule.

• Assures appropriate coordination with other hospital departments when special surgical needs occur.

• Publishes an accurate daily call list and forwards to staffing department

• Surgery

• Sending Orders to NMS to obtain authorization.

• Calls patient provides surgery/ pre-op /post-op instructions. 

• Once the authorization is obtained NMS notifies coordinator and will coordinate with hospital for surgery date. 

• Coordinate and assist the surgeon. 

• Adds to surgery calendar.

• Calls patient with the date of surgery and schedule their post-op appointment. 

• Patient Care Coordinator

• Conduct incoming/outgoing calls to patients in response to new patient referrals, in a professional and courteous demeanor.

• Assist patients with the completion of all necessary intake paperwork.

• Create new patient charts using the practice management and EMR system.

• Obtain all necessary demographic and insurance information.

• Conduct insurance checks prior to scheduling a patient to ensure in-network eligibility.

• Assign and schedule new patients according to practice referral guidelines.

• Request and retrieve all records from outside physicians and hospitals that pertain to the first appointment.

• Maintain accurate daily records of new patient tracking for administrative team.

• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.

• Contribute to a team effort by communicating effectively with other departments, as needed.

• Maintain daily operations of the office by following standard policies and procedures.

• Assist patients by providing translation services, as required.

• Radiology

• Receives the orders from the Provider. 

• Sends to NMS for Auth approval. 

• NMS send back when approved or denied.

• Fax orders and auth to imaging center. 

• Call patients to provide imaging center information.

Competencies:

• Knowledge of computer/telephone support, preferably in the healthcare industry.

• Strong customer service background, preferably in a healthcare setting.

• Excellent written and verb