2024-0134 Service Desk and Helpdesk Technician (L1 Support) (NS) - MON 15 Jul

Deadline Date: Monday 15 July 2024

Requirement: Service Desk and Helpdesk Technician (L1 Support)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Period of Performance: 2024 BASE: Contract period should not start later than 26 August 2024 until 31 December 2024, with the possibility to exercise following options:

2025 Option: 1 January 2025 until 31 December 2025

2026 Option: 1 January 2026 until 31 December 2026

2027 Option: 1 January 2027 until 31 December 2027

2028 Option: 1 January 2028 until 31 December 2028

Required Security Clearance: NATO SECRET

1 INTRODUCTION

Based in Norfolk, Virginia, USA the NCI Agency is looking for a Service Desk and Helpdesk Technician (L1 Support) - On-site, supporting the journey to support NATO’s modernisation of IT services, leveraging the public cloud (Microsoft 365 and Intune), delivering managed, protected, security-centric and reliable End User Services.

Supreme Allied Commander Transformation (SACT) Norfolk: SACT Norfolk is dedicated to transforming and modernizing NATO's military capabilities to address evolving security challenges. This command leads NATO's efforts in innovation, capability development, and strategic transformation, ensuring the alliance's operational readiness and effectiveness.

Joint Force Command (JFC) Norfolk: JFC Norfolk is responsible for ensuring the security of the North Atlantic and coordinating joint military operations across the region. This command plays a crucial role in maintaining transatlantic security and readiness by planning and executing joint and combined operations to protect NATO's interests.

NCI Agency – Cloud Centre of Excellence (CCoE): The NCI Agency is dedicated to providing advanced technological solutions and support to NATO and its member nations. Its mission is to ensure effective and secure communication and information systems for the alliance, enabling operations and decision-making. The agency plays a critical role in maintaining NATO's technological edge and operational readiness through innovation, collaboration, and the implementation of cutting-edge technologies.

The Cloud Centre of Excellence (CCoE) within the NCI Agency is focused on driving successful cloud adoption and maximizing the potential of cloud technologies across the organization. It serves as a central governing body, promoting best practices, enabling knowledge sharing, and ensuring alignment between business objectives and cloud initiatives. The CCoE supports various cloud-based solutions, ensuring their effective and efficient implementation and management.