OPS STAFF ASSISTANT - 64801550

Requisition No: 852191 

Agency: Department of Health

Working Title: OPS STAFF ASSISTANT - 64801550

 Pay Plan: Temp

Position Number: 64801550 

Salary:  $15.00/hr 

Posting Closing Date: 06/06/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

Open Competitive Opportunity 

 

This is a responsible, technically varied, and complex position providing clerical and health support services and assistance to clients served through the Medical Foster Care (MFC) program in Brevard, Osceola, Orange and Seminole Counties. 

Your Specific Responsibilities: 

• Collaborates regularly with program staff and management to develop seamless support processes for effective delivery of program services.
• Prepares and sends all requested correspondence and documents including, but not limited to, consents, shelter orders, closure letters, medical and psychosocial records, care plans, etc. as directed for all new referrals and existing program clients.
• Reviews all incoming correspondence, notifying specialty team of receipt and tasks to follow up. Follows up on requested correspondence and needed documents.
• Sorts, scans, uploads, indexes, and files all client and program related documents and records received into appropriate files, including electronic systems, timely and per policy. Initiates and maintains client records according to policy. Maintains electronic and paper records in an orderly fashion.
• Assembles new MFC administrative records as needed. Assists staff in the preparation and maintenance of administrative records. Assembles new in-home MFC records as required. Assists staff in the preparation and maintenance of records, including thinning appropriately.
• Prepares MFC records for closure as directed and per policy. Redacts and processes all records for children who are adopted, per policy.
• Maintains MFC schedules as requested. Schedules virtual or phone conferencing meetings or physical conference rooms as needed for MFC monthly staffing's, parent pre-service or service trainings and any needed program meeting or home visit as requested.
• Schedules and monitors MFC appointments as requested.
• Monitors electronic systems monthly to review Medicaid Managed Medical Assistance (MMA) plan assignment for each MFC client assigned to and notifies staff of any upcoming changes. Coordinates new MMA plan representative into staffing scheduling and invitations.
• Provides support and assistance with directives from program staff to include schedule coordination, maintaining calendars, attending team meetings, and taking minutes. Assists with travel, as office champion, related to program home and community.
• Position is currently teleworked based but will be moving to full time office work once space secured.  There is no current date of when this position will be expected to be 100% office based.
• May include reimbursed travel to MFC homes or off-site meetings related to MFC program. 

Required Knowledge, Skills, and Abilities: 

• Knowledge of quality improvement and data collection, 
• Sound judgement and decision-making skills.
• Critical thinking and active listening skills.
• Ability to process and implement change.
• Ability to use multiple computer programs and software as well as common office-based equipment such as computers, scanners and copiers
• Ability to prioritize work and change priorities and adjust as needed or directed.
• Ability to work independently and self-monitor work for accuracy and maximize productivity.
• Knowledge of patient confidentiality laws.
• Ability to problem solve.
• Ability to work effectively with a health care team and maintain an effective working relationship with team members. 

 

Minimum or Preferred Qualifications: 

• High school diploma or equivalent. 
• 3 - 5 years as an administrative or clerical assistant in a health care setting.