Samsung Experience Store, Store Manager

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—perfect for an innovative leader who excels at coaching and driving results through a customer focused sales team. As the Store Manager, you will drive results, inspire your team, and create unforgettable customer moments in all interactions.

What You’ll Own

• Sales-First Culture
  Champion a revenue-driven environment by leading SFL/MOD roles and modeling personal sales performance.
• Store Performance & Profitability
  Drive top- and bottom-line results by analyzing sales trends, managing expenses, and executing localized marketing and event initiatives.
• Experience Excellence
  Curate engaging in-store demos, workshops, and experiential activations—ensuring every guest leaves informed, delighted, and inspired.
• Team Development & Coaching
  Recruit, mentor, and energize Brand Ambassadors through real-time feedback, training programs, and recognition initiatives.
• Operational Mastery
  Partner with Store Technology, Repairs, Visual Merchandising, and Corporate Support to ensure flawless front- and back-of-house operations and SOP compliance.
• Customer Advocacy
  Own the end-to-end customer journey, from greeting to checkout to post-purchase service, driving NPS and loyalty.
• Opening & Closing Procedures
  Execute all opening and closing tasks and work required hours during holidays, launches, and other peak seasons.

Skills and Qualifications

What You Bring

• Retail Leader – 8+ years in big-box or specialty retail, with 6+ years managing P&L and teams of associates.
• Preferred: Consumer Electronics Savvy – You understand smartphones, wearables, and connected ecosystems—and can convey their value to customers.
• People-First Coach – You’re an exceptional communicator and culture-builder, adept at motivating teams to exceed expectations.
• Data-Driven & Decisive – You leverage metrics to guide strategy and take swift action to capitalize on opportunities.
• Adaptable & Resilient – You thrive in a fast-paced environment and pivot seamlessly when priorities shift.

What We Offer

• Competitive salary plus MBO bonus tied to store and individual performance
• Medical, Dental & Vision insurance
• Life Insurance and 401(k) retirement plan
• Employee Purchase Program for Samsung products
• Tuition Assistance and Student Loan Program (after 6 months)
• Paid Time Off and Wellness Incentives
• A chance to shape the future of Samsung’s retail footprint
• "Relentless Pioneer" being a part of a culture that celebrates innovation

Apply today to lead Samsung’s next chapter in retail excellence.

Explore more:

• Life at Samsung → https://www.samsung.com/us/careers/life-at-samsung/
• Benefits → https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly)