Manager, Imaging Field Application Scientist *PC 1343

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

 

Manager, Imaging Field Application Scientist

Boston, MA; Gaithersburg, MD; or Philadelphia, PA

Your Tasks:

Responsible for implementing the sales/support action plan and managing the support efforts throughout the field application science team to maximize the sales and profitability of Miltenyi Biotec, Inc. Responsible for hiring and maintaining an effective field application science team to facilitate the achievement of sales targets of the organization for cell analysis instruments, accessories and reagents. Accountable for learning and directly supporting the MACSima platform with new installation training and refining the long terms support processes for Miltenyi Imaging platforms with relevant stakeholders. Member of Sales management team contributing to the overall goals, strategies and direction of Miltenyi Biotec, Inc.

Essential Duties and Responsibilities:

• Manage day to day efforts and coordinate calendar of assigned team to ensure adequate pre and post-sales support for designated products. Assist in setting of priorities where needed, based on business drivers.
• Learn the MACSima training process and support process to ensure the success of select priority customers with installation training and follow up support
• Work with sales leadership, application science, technical support, service, product management and R&D to refine and elevate the support processes for the MACSima platform of reagents, instruments and MACS iQ View software.
• Develop the team by regularly traveling in the field, providing coaching and feedback, by setting goals and objectives and through defined performance measures.
• Ensure customer satisfaction through effective installation of instruments and by aligning best practices and processes regionally for customer training and support.
• Create customer feedback mechanism to foster a culture of customer service and effective balance of stakeholder needs both internally and externally.
• Working with relevant stakeholders, refine a model for team support of instrument demonstrations and seminar/workshop support when necessary. Work closely and collaboratively with the Science team and global stakeholders to identify, prioritize and meet activity level requirements.
• Cultivate a culture of teamwork to foster collaborative relationships amongst field sales, marketing, and applications development.
• Manage relationships with early adopters and key opinion leaders in academia and biopharma to create foundation for market engagement and future cell analysis instruments and/or reagent solutions.
• Collect and consolidate voice of customer feedback and strategic market information for feedback sessions with marketing, R&D, and sales.
• Hire new team members as required by the business needs of the organization which will contribute to our values of creativity, innovation and excellence.

Requirements:

• A minimum of 4 years of experience in biological sciences, immunology and molecular biology, including 3 or more years experience in support, sales, or marketing with prior management/leadership experience; or equivalent combination of education and experience.
• Must be familiar with a variety of scientific/medical sales concepts, practices, and procedures.
• Proven leadership skills.
• Technical expertise in microscopy with spatial biology and/or light sheet imaging preferred.
• Please note that this position may require vaccination against COVID-19, unless individual is entitled to reasonable accommodation under applicable law.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a