Call Center (Patient Support Specialist)

Description

The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.

• Register and schedule patients referred by outside physicians (via phone or fax.) Ensure complete and accurate registration, including patient demographics and current insurance information.

• Verify patient insurance including referrals and authorization requirements.

• Triage phone calls to appropriate staff members

• Additional duties as assigned.

Requirements

• Strong patient advocate, promoting a positive patient experience.

• Experience with an EMR scheduling system.

• Previous medical practice experience a plus

• Basic insurance knowledge

• Dedicated team-player

• Dependable and reliable

• Ability to effectively communication with patients

• Focused on accuracy and attention-to-detail.

• Positive, energetic personality