Contractor Specialty Representative- Gypsum

POSITION SUMMARY:

The Contractor Specialty Representative will work with an existing Gypsum team with a focus on promoting USG Joint Compound products. This position applies extensive product, technical, and installation expertise to promote USG Systems and establish strong relationships with gypsum contractors, installers, and dealers. In addition, providing installer training, project management, jobsite assistance and collaborate effectively with USG gypsum sales team, local market representatives, and key channel customers.

Ideal candidate is in Orlando, FL metropolitan market. Territory serviced includes: The state of Florida, minus the panhandle.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Includes the following and performs additional responsibilities as assigned

• Convert non-USG contractors by conducting job site visits and performing job site product demonstrations to communicate the benefits of USG products and services.
• Ensure successful product installation by providing field support for large, specialized jobs.
• Assist gypsum sales in conducting effective sales calls by performing hands-on training and demonstrations, soliciting feedback on USG products and services, and making technical or product recommendations that benefit customers and USG.
• Act as a consultant to the customer base by working with customers to address day-to-day challenges in inventory, distribution, projects specifications and other related areas; and approaches these issues from a consultative selling perspective, looking for ways that USG can develop stronger partnership with each.
• Provides feedback and follow-up on job site visits, training, and demonstrations by acting on customers requests, communicating pertinent information to other USG departments, and completing the appropriate administrative duties.
• Influences the quality of USG customer service by identifying gaps in sales representatives technical and product knowledge and recommending training.
• Improves sales and profits by assisting in the communication of new product information to the regions and providing feedback to product management.
• Assists the product management group in developing strategies by contributing relevant information on USG and competitors’ product usage and market trends and setting product and customer specific goals for the assigned region.
• Field lead person in product development or improvement, working closely with USG research formulator as needed.
• Based on product strategies, build contractors preference for key products (i.e. Joint Compound, Paper Faced Bead, and Drywall Grid while acknowledging opportunities for other products to promote within the USG portfolio.
• Coordinate and assist training and mock up’s for promotion of SE430 product.
• Increases the effectiveness and quality of USG products by working with manufacturing and R&D to understand product formulations gathers data from market on customers responses to the formulas and applications and communicates recommended adjustments to product management and research.
• Delivers effective product training / demonstrations by reviewing training needs, preparing training logistics and materials, soliciting and communicating feedback, and following up on additional training needs.
• Educates staff and customers on the proper use of USG products by displaying expert knowledge of USG products and best practices for applications.
• Ensures customers’ product satisfaction by providing support and resolving job site project issues.
• Improves customers satisfaction by frequently communicating with sales representatives regarding job sites, customers training sessions, issues, and resolution of issues
• Ensures accurate documentation of customer visits by entering all pertinent information into weekly call log report and job trial forms.
• Ensures the appropriate materials are on site for training (e.g., samples, literatures, demonstration products…)

*Midpoint may be adjusted based on candidate’s knowledge, skills, abilities and experience*

KEY QUALIFICATIONS:

Education

• Bachelor’s degree preferred but not required. In lieu of degree, candidate should have equivalent field and industry experience

Travel Requirements

• Travel time up to and over 50% servicing respective market and within the assigned region
• A valid driver’s license is required.

Experience

• Minimum five (5) to ten (10) years construction industry or business-to-business sales experience.
• Experience with territory management preferred.
• Sales and demonstration/installat