Associate Director, Test Implementation

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Associate Director, Test Implementation will lead cross-functional teams and is responsible for the technical approaches, organization, structure, execution, analysis, documentation, and effectiveness required for multiple complex and possibly overlapping or interacting investigations of test systems or components in clinical testing environments.

Essential Duties

Include, but are not limited to, the following:

• Lead and guide other scientists in troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Act as Incident Commander, the single point-of-contact and responsible party for a critical investigation to manage patient safety, operational mitigation, and ultimate resolution through prompt action, cross-functional partnership, and thorough communication.
• Conduct efficient and effective bench level experiments within several product areas and guide other scientists in the same.
• Prepare detailed technical protocols for investigation, review and supervise creation of technical protocols of other scientists.
• Prepare technical experiment reports with all technical specifications and information to present to Director+ audiences and project teams.
• Lead training program development for internal and external customers.
• Effectively manage, support, and guide your team including, but not limited to, delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.  
• Provide business justification, lead, and report effectiveness of individual improvements in processes and products.
• Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins, review, edit, and approve such content created by others.
• Effectively represent voice of the lab customer to cross-functional stakeholders including Development, Marketing, Finance, IT, and Quality for new products and revisions to existing products.
• Identify gaps in processes, make recommendations, and implement change.
• Develop or participate in publication strategies and overall technical communications within Exact.
• Train and mentor team members, taking responsibility for their success and the quality and accuracy of their work products.
• Summarize and document troubleshooting activities or technical summary for Director+ audiences.
• Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email.
• Ability to work independently.
• Apply advanced analytical and troubleshooting skills.
• Apply strong communication and organizational skills.
• Apply high complexity problem-solving abilities to provide technical input, design experiments, propose product enhancement ideas and voice of customer (VOC).
• Ability to maintain confidentiality of sensitive information.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to travel 35% of working time away from work location, may include overnight/weekend travel.
• Maintain regular and reliable attendance.
• Receive and document incoming customer communications.
• Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues.
• Support and comply with the company’s Quality Management System policies and procedures.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Minimum Qualifications

• Bachelor’s Degree in life sciences or related field.
• 10+