Customer Service Specialist

Position Summary

About the company:

 

ITT, headquartered in Stamford, CT, operates competitively in 35 countries with demanding sales in 125 countries around the globe. ITT partners with engaged customers to deliver enduring solutions to the vital industries that continuously advance our modern way of life. ITT employees thrive in an inviting and professional company culture.

 

ITT's Control Technologies, headquartered in Valencia, Calif., Connect and Control Technologies (Revenue of $0.6B; headcount of 2,700; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.ITT offers an extremely competitive benefits program. Our employees are provided medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.

 

 

Summary:

 

This position is located in Valencia, CA.  The person will oversee multiple accounts all while managing the portfolio of account.  These accounts will fall under Aerospace and Original Equipment Manufacturers (OEM). If you are one that has a background in Aerospace/Manufacturing, can build strong relationships with customers, connecting with key business contacts, and stakeholders then we want to speak with you! 

Essential Responsibilities

• Serve as the Point of Contact for all matters involving order management for accounts to include negotiating, following up on quotes and obtaining approvals by partnering with finance. 
• Review contract, RFQ/RFP, coordinate with other functions internally to fully understand the requirements and prepare the quotes/proposals accordingly. 
• Lead onsite meetings, telecons, proposal kick off and tag-ups to meet the customers’ goals and objectives. 

• Ensure the timely and successful delivery schedule and clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. 
• Work cross functionally with multiple teams in the organization. 

Position Requirements

• Bachelor’s degree from an accredited institution, or equivalent experience
• Previous experience in Aerospace, Engineering, or technical industry sector 
• Leadership, teaming, team problem solving, program management and time management skills 
• Understanding of federal laws, and corporate and project finance 
• Must be well organized and have a history of supporting customer/ sales programs. 
• Proficient in proposal/contract, terms and conditions, preparation, negotiation and management (compliance matrices)
•  3-5 years of experience in Client Account Management, contract administration, project management, quality or supply chain in manufacturing, operations or aerospace environment 
• Strong MS office skills (Excel, Word, Outlook, PPT experience)  
• Must be well organized and have a history of managing multiple customer programs. 
• Interfacing with customers on daily basis 
• Previous experience in proposal/contracts including terms and conditions, preparation, negotiation and management 

 

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

 “ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”

 

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Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and deve