TSS Technical Editor Associate - NESD

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Technical Documentation

Job Qualifications:

Skills:

Communication, Techical Writing/Editing, Writing Articles

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

• Review usage and effectiveness of knowledge management system and knowledge articles for over 200 applications with future implementations to include an additional 100+ applications
• Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
• Create job aids and SOPs for incident and problem resolution
• Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
• Coordinates the verification, approval, and processing of document revisions for call center knowledge base
• Track document activity to ensure timeliness and process efficiency
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)
• 0 or more years of relevant experience
• Intermediate skills in the Microsoft Office Suite
• Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance. Active secret (or interim secret) clearance is highly preferred
• Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs

• Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City or New Orleans facility

​PREFERRED SKILLS:

• Bachelor's degree in English or Technical Writing

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $20.77 - $28.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

USA LA New Orleans

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including